5 Mar 2015

Full-Time Head of Strategic Service / Lead Service Partner

expandexecutivesearch – Posted by JobbodyLondon, England, United Kingdom

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Job Description

Head of Strategic Service / Lead Service Partner
Major Communications player / M4 CORRIDOR
£70,000 – £80,000 plus 20-30% bonus and outstanding corporate benefits

Championing excellent service and value to customers is currently at the forefront of every business model, and certainly something this International blue chip communications organisation has been pioneering for some time.

expand Search & Selection has been engaged to source a highly motivated Head of Service with leadership qualities to be accountable for all aspects of service delivery for their top level accounts

This is a highly visible role working with all levels of this organisation you will be working in partnership with others in the Account and Service Management Team to build close relationships with customers, owning overall accountability for the Service relationship, for driving Service improvement and the cost to deliver service. This role interfaces with Customers at an executive level. Key partners within insurance, utilities, retail and banking.
To be considered you will have the following experience:

Strong stakeholder exposure at Senior Executive level
Strong background in delivering strategic service relations with 1-3 large customers
Natural gravitas and customer focus
Exposure to high value, complex Blue Chip customer contracts
Complex problem solving
Working in a highly pressurised environment that is subject to change
Working within the ITIL methodology
OPEX management

If you are interested in working for a progressive and pioneering organisation at the forefront of change with excellent career progression prospects, please submit your details to Robin Somerville by applying online or call him on 01273 668 709

Keywords; Service management, service manager, CSM, ITIL, service delivery, relationship, commercial ,billing escalation.

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Job Types: Full-Time. Salary: 80,000 - 100,000.

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